Refund Policy

At Lumos Brace Inc, customer satisfaction is our priority. Please review our return and refund process below for a hassle-free experience.

Eligibility for Returns

  • Return Window: Returns accepted within 30 days of delivery.
  • Condition: Items must be unused, in original packaging, and include all accessories.
  • Non-Returnable Items: Final sale items, gift cards, and personalized products are not eligible.

Return Process

  1. Contact Us: Email support@lumos-brace.com or call +1 (434) 879 4368 with your order number and reason for the return.
  2. Approval & Instructions: If eligible, you’ll receive return instructions. Customers cover return shipping.
  3. Ship to:
    Lumos Brace Inc
    622 Woodland St, Thompson Falls, MT 59873

Refunds

  • Processing Time: Refunds are processed within 7–10 business days after we inspect the returned item.
  • Refund Method: Issued to the original payment method.
  • Damaged/Defective Items: Notify us within 10 days of delivery for a replacement or full refund.

Exchanges

Defective or damaged items can be exchanged by contacting us.

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